CRS Bookings

Travel agent assistance

Making GDS reservations on the GZ chain code:

CRS Bookings is seamlessly connected with all GDSs, giving you confirmation of your hotel reservation in a matter of seconds. Our Hotels use WPS commission processing ensuring fast and efficient payments to you at all times.

The GDS Access Code for CRS Bookings via our partner Genares is: 'GZ’

GDS - helpdesk and support:

Our dedicated Customer Support staff is fully trained to assist you with any problems that you may experience or if you need help to book a special promotional rate.

Group Bookings on the GDS:

Group bookings on the GDS A single travel agency can make multiple bookings for one hotel for the same arrival date as long as each booking does not exceed

• A maximum of 3 rooms for properties up to 99 rooms.
• A maximum of 4 rooms for properties between 100 - 199 rooms.
• A maximum of 5 rooms for properties with 200 or more rooms.

Any group bookings exceeding the maximum number of rooms listed above must be arranged through one of our offices. Any bookings received at a property that do not adhere to this policy may not be honoured.

Cancellations:

Cancellation of a booking made via the GDS.  If the reservation was made via any of the GDSs, then you should cancel it via that GDS and the following steps need to be taken:

Step 1: For each cancellation you will need to retrieve the booking first by pulling up the GDS Passenger Name Record (PNR) or record locator which is prefixed with an asterisk (*) for Sabre, Worldspan and Galileo or RT for Amadeus. To locate the segment you wish to cancel simply look for the unique confirmation number you were given at the time the booking was made.

Step 2: Then to cancel the booking the following needs to be applied:

• Amadeus: XE and then the segment number ET to end the transaction
• Galileo Apollo: X and then the segment number R followed by their initials E to end the transaction
• Sabre/Abacus/Axess: X and then the segment number 6 followed by their initials E to end the transaction
• Worldspan: X and then the segment number E to end the transaction